In order to be respectful to the needs of other clients, we request that you call the office promptly if you are unable to attend an appointment. Appointments are in high demand, and a booked appointment is time that your therapist schedules for your exclusive use. Providing early cancellation will give your therapist the opportunity to provide timely care to another client.
If it is necessary to cancel your scheduled appointment, we require that you call at minimum 24 business hours in advance**.
Monday appointments must be cancelled by 12:00 pm noon on Friday, and appointments scheduled for the first day following a holiday must be cancelled by 12:00 pm noon on the last business day before the holiday.
Appointments that are not cancelled within policy guidelines will incur a charge equivalent to the scheduled session’s full fee. Exceptions can be made for extenuating circumstances, at your therapist's discretion. Outstanding balances must be paid in full prior to rescheduling.
To cancel appointments please contact your therapist directly via email or call (902) 431-1721 to provide the receptionist with your name, appointment date and time, and assigned therapist. If you would like to reschedule your appointment, please be sure to leave your contact number and let us know the best time to return your call.
**Please be advised that receipts will be labelled as a missed appointment and most insurance companies and Employee Assistance Programs do NOT cover the cost of missed appointments.